Kuber Jewellers Return Policy
At Kuber Jewellers, we want you to love your purchase. However, we understand that sometimes circumstances may lead to a return. To ensure a smooth process, please review our return policy below:
30-Day Return Window:
We offer a 30-day return window for most unworn and undamaged items from the date of delivery. This applies to all our jewellery except for:
Custom-made pieces:
These are crafted specifically for you and cannot be returned.
Items with upfront return restrictions: You’ll be informed of any limitations during the purchase process.
Initiating a Return:
Contact our customer service team by phone at [Phone Number] or email at [Email Address] within 30 days of receiving your order.
They’ll guide you through the process and provide a return authorization number (RAN).
Preparing Your Return:
Securely pack the item in its original packaging, if possible.
Include all certificates and documentation originally received with the purchase.
Clearly mark the return package with the RAN and ship it back to the address provided by our team.
Return Shipping:
We recommend using a trackable shipping method for your return.
You are responsible for the return shipping cost unless the item is incorrect or defective.
Refunds:
Once we receive and inspect the returned item, we’ll initiate your refund within [Number] business days.
The refund will be issued to the original payment method used for the purchase.
Lifetime Exchange Guarantee (Gold & Diamond Jewellery):
While we offer a 30-day return window, Kuber Jewellers is proud to provide a lifetime exchange guarantee on all gold and diamond jewellery purchases (excluding wear and tear). This means you can exchange your item for something else of equal or greater value at any time.
Silver Jewellery:
Our lifetime exchange guarantee does not apply to silver jewellery. However, you can still return any silver item within the initial 30 days from the delivery date, provided it remains unused and undamaged.
Our Commitment:
We strive to provide exceptional service and high-quality jewellery. If you have any questions regarding our return policy, please don’t hesitate to contact us.
Contact Information:
Phone: [Phone Number]
Email: [Email Address]
By shopping with Kuber Jewellers, you agree to the terms outlined in this Return Policy.