Kuber Jewellers Refund Policy
At Kuber Jewellers, we want you to be completely satisfied with your purchase. We understand that sometimes circumstances may arise where you need to return an item. To ensure a smooth process, please carefully review our refund policy below.
30-Day Return Window:
We offer a 30-day return window for most unworn and undamaged items from the date of delivery. This applies to all our jewellery except custom-made pieces or those where you were informed upfront about return restrictions.
Refund Process:
To initiate a return, please contact our customer service team by phone or email within 30 days of receiving your order. They will guide you through the process and provide a return authorization number.
Pack the item securely in its original packaging, if possible, and include all certificates and documentation you received with the purchase.
Clearly mark the return package with the return authorization number and ship it back to the address provided by our customer service team.
Important Notes:
We recommend using a trackable shipping method for your return to ensure safe delivery.
You are responsible for the return shipping cost unless the item is incorrect or defective.
Once we receive and inspect the returned item, we will initiate your refund within [Number] business days. The refund will be issued to the original payment method used for the purchase.
Lifetime Exchange Guarantee (Gold & Diamond Jewellery):
While we offer a 30-day return window, Kuber Jewellers is proud to provide a lifetime exchange guarantee on all gold and diamond jewellery purchases (excluding wear and tear). This means you can exchange your item for something else of equal or greater value at any time.
For Silver Jewellery:
Our lifetime exchange guarantee does not apply to silver jewellery. However, you can still return any silver item within the initial 30 days from the delivery date, provided it remains unused and undamaged.
Our Commitment:
We strive to provide our customers with exceptional service and high-quality jewellery. If you have any questions or concerns about our return or refund policy, please don’t hesitate to contact us.
Contact Information:
Phone: [Phone Number]
Email: [Email Address]
By shopping with Kuber Jewellers, you agree to the terms outlined in this Refund Policy.